By
Matthew Jackson
November 19, 2007
Innovation is an important factor of civilization — it increases efficiency. However, it is not always needed, and can ruin a perfectly good product. Patrons of Costco may know to what I am referring: newly designed milk jugs.
The “milk jug” image is universal. Milk is stored in translucent, bell-shaped containers with flattened sides, a handle and a spout. Details may vary, but consumers shopping at Safeway, Albertsons, QFC or Costco expect their milk to be available in this “milk jug.”
However, Costco, famous for bulk buys, samples and glorious muffins, made the executive decision to ‘improve’ milk’s classic image.
The new jug is labeled to prove how much better the change would make my life. According to the label, the new jug pours better, stacks better and keeps milk fresher longer — apparently.
However, the new opaque plastic jug is like a squat skyscraper. Made entirely of right angles and flat sides with soft edges, it features a huge, hole-like spout on the top corner, sitting almost flush with the top. The handle on the opposite corner is both surprisingly slender and awkwardly close to the top. It is a container suited for fertilizer, gasoline, deicer or marbles. I would not use it for food.
Unnerved though I was, I believe in change, so I gave it a try. What I found, though, was frustrating. Newly opened, this jug does not allow convenient pouring. Its width and small lip produces a wide torrent of milk spilling from the jug at a shallow slant, unlike the narrow fountain that jettisons forth from standard containers. The milk soiled my counter as it dribbled down the sides of the container.
So I ask, since this new jug reminds me of pouring paint from a gallon paint can, do the other ‘benefits’ make this change good?
I admit the new container is incredibly stackable. Shaped like tall cubes, they can be stacked like blocks. Really though, not even college students go through enough milk to benefit from this.
In addition, the jug’s narrow base lends itself to storage in the refrigerator door, where milk is prone to spoil fastest due to frequent drastic temperature changes.
But that made me wonder — does the special lining really help milk stay fresh? It could be true, and I didn’t experiment, but I’m curious if it keeps the milk that dribbled over the outside from getting gross.
Sure, you could bathe your milk jug every time you eat cereal, but who has time for that? I’m imagining the average college student’s refrigerator: There will be puddles of wretched, awful milk crusted on the bottom, befouling shelves, creating a breeding ground for bacteria, food poisoning and a really funky smell.
If the plastic was biodegradable, I might suffer through these containers as I do splintery wooden and water-soluble, corn-derived, environmentally-friendly cutlery. I want to save the porpoises and can bear inconveniences to live greenly. Thus, I was irked to see that my milk suffering wasn’t helping whales, rainforests or indigenous people of developing countries.
The suffering of anyone who buys this new, dreadful container benefits no one except for Costco, which spends less on shipping because of the superb stack — ability of its product. This is innovation at its most inconvenient.
10 Comments
#1 Patrice Dionne
on January 3, 2008 at 12:10 p.m.(Richardson, TX | Unverified Name)
Matthew, I was happy reading this article from you. I was toll by a friend about the new Costco milk jug. Anyway have a look at this www.rollnpour.com and you will see that I have something for the milk jug and the two liter bottle.
take care Patrice Dionne
#2 Josh
on January 26, 2008 at 8:08 a.m.(Lancaster, PA | Unverified Name)
The milk jug is environmentally friendly. The stackability of the jug requires less milk crates. The milk can basically be put on a pallet, wrapped, and shipped. It is extremely convenient for both the shipper and receiver of the goods...but then again, your uniformed opinion is good too.
#3 GustavoG
on February 4, 2008 at 2:31 p.m.(Seattle, WA | Unverified Name)
I <a href="http://www.flickr.com/photos/gustavog/2065598613/">posted</a> about this as well... There may be an advantage in less shipments, on the other hand what the consumer gets includes more garbage, as the old jugs used to be packaged in *recyclable* cardboard, while the new ones come wrapped in plastic.
#4 Rick
on February 25, 2008 at 6:24 a.m.(Eden Prairie, MN | Unverified Name)
Every time I pour this "jug" it drips milk down the edge of the container. I have to pour everything over the sink and then wipe down the container. And still the bottom of the refrigerator looks like milky mess.
Wow, that's great that it's convenient for the shipper and receiver of the goods, but hello, we're the customer here, it stinks on our end.
I will not buy milk from Costco. Which translates into less visits to your store.
#5 Brian
on April 20, 2008 at 10:09 a.m.(Bellingham, WA | Unverified Name)
Supposedly, Costco is saving 10 cents per gallon for shipping, and the "savings are passed on to the consumer." If this is the case, I'm sure they are passing on the added expense of shipping swimsuits on plastic body molds.
If you call Costco's complain line, you'll discover the milk jugs receive as many or more complaints than any other single product. Those complaints are apparently then passed onto the marketing department instead of R&D or Customer Service. Are they really listening?
Instead of calling or writing to complain (which obviously is not working), we as consumers have another option:
Getting people to boycott milk from Costco is not a valid option. Face it, people don't want to make a special trip for milk, and the Costco price is very competitive. However, Costco is very good at refunds for defective items. If the jug doesn't poor easily without spilling (as advertised), it's defective. After we open and use some of the milk, we can return it for a full refund, even if we have used much of the milk.
I don't condone taking advantage of a generous return policy, but who is taking advantage of whom? We are members who pay fees to shop, and if they don't listen to us through proper channels (feedback forms, customer hotline), we need to find another method to be heard.
Just my opinion...
#6 Brian B.
on May 3, 2008 at 4:20 p.m.(Marysville, OH | Unverified Name)
My family cannot stand the new jugs. Our kids can hardly pour milk now without it jettisoning itself all over the place. Grrrr.
#7 Karen
on May 15, 2008 at 7:13 a.m.(Apopka, FL | Unverified Name)
I sent a email to Costco months's ago about their poor designed milk jugs. Worse than the milk that spills while pouring, is that I never received a reply. I found that
to be poor customer relations.
#8 #Mustafa
on May 15, 2008 at 7:46 a.m.(Longwood, FL | Unverified Name)
When I was trying to give all the illegal immigrant kids some milk before they scurried off with their parents to work their under-the-table, tax-free job, I spilled it everywhere!
Allah, damn these jugs!
#9 Jesus
on January 18, 2009 at 11:11 a.m.(Quebec, Canada | Unverified Name)
I beleive that Costco is jst comsumed with itself and the whole "Environmentally" friendly aspect of their product, but in the long run their efforts are all for not. If we spill even 10% of the jug, thats going to waste and therefore we need to buy more, because it runs out faster. So when they say that they are saving us money, complete fabrication. And one other thing, they can't take 1 day and re adjust the molds and make the cap 3 cm's closer to the edge?
#10 #Mustafa
on January 18, 2009 at 4:26 p.m.(Los Altos, CA | Unverified Name)
disregard that last statement, I was talking about my own kids.
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